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Full-time Master's Priogramme 2015-16

In today’s complex business environment, where so much of global GDP is now service-related, service science is both an exciting and crucial area in which businesses must increase their expertise to stay ahead. This programme considers the complexity of services which bring together a mesh of organisations, people, technologies and information to deliver value to the customer. The course will provide A thorough understanding of the needs of both customer and stakeholder and learn techniques to inform service design around these. You will learn about structuring a service organisation and look at excellence in service from a variety of international sectors. You will be taught to a take a ‘systems’ view of services; considering the design, development, delivery, maintenance and eventual replacement, and including people and technology to ensure outcomes are achieved. Project The dissertation project is worth 50% of the final grade and supports you in developing your personal research skills. Students on the MSc SMD will have the opportunity to take the “Lean Six Sigma Green Belt” course in addition to the Masters programme. This additional professional qualification can align with your MSc project and the work undertaken for the Green Belt qualification can form the basis of the case for your dissertation. After you graduate The MSc in Service Management and Design is aimed at future leaders and managers in service based industries and focuses on the transition from productcentric to service-centric thinking. It is particularly relevant for the ‘servitisation’ of manufacturing companies, however it is not sector specific and would be equally relevant for roles within the public sector. The public sector faces huge challenges in terms of efficiencies. Successful adaption of manufacturing solutions and techniques and improving productivity to get more effective service delivery will help the sector meet some of the many challenges. Graduates could expect to go on to work within operations management, business model development and service support strategy within any business, from local SME’s to global organisations. MSc Service Management and Design (SMD) MSc Service Management and Design (SMD) Key facts Entry requirements: British Second Class Honours Degree or overseas equivalent in any discipline. A good level of numeracy is important. Language requirement: (applies to non-native English speakers) IELTS: 6.5 PTE: 62 Study programme: 10 taught modules – assessed by: ▪ post module assignments (3 ,000 – 4,000 words each) ▪ in-module assessment (additional for some modules) Research project – assessed by: ▪ 20,000 word dissertation ▪ oral examination Core modules: x 9 ▪ Service Support Technologies ▪ Financial Analysis and Control Systems ▪ Reputation and Relationship Management ▪ Service Design and Delivery ▪ Business Model Generation ▪ Innovation ▪ Leading Change ▪ People in Organisations ▪ Project Planning, Management and Control Elective modules: x 1 One to be chosen from the full module list on pages 34-35 Applications: www.warwick.ac.uk/go/ wmgmasters/entry Contact: wmgmasters@warwick.ac.uk 28 go.warwick.ac.uk/wmgmasters/courses/smd


Full-time Master's Priogramme 2015-16
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